Return & Exchange Policy

At D'BOQ, every product is carefully inspected before it is packed and shipped. We are committed to delivering high-quality products and ensuring customer satisfaction.

Returns & Exchanges

We do not accept returns or exchanges once an order has been delivered, except in cases where the product is received in a damaged or defective condition.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 24 hours of delivery.

To help us verify the issue, you must provide:

• A clear unboxing video recorded from the moment the sealed package is opened, without any cuts or edits.

• Clear photos showing the damaged or defective product.

• Your order number.

Claims submitted without an unboxing video may not be eligible for replacement.

How to Report a Damaged Item

Please contact our customer support through:

• WhatsApp: 8848720259

• Email: devakiboutique1@gmail.com

Include your order number, unboxing video, and photos when contacting us.

Replacement Process

Once we receive and verify your claim:

• If the damage is confirmed, we will arrange a replacement for the same product or, if unavailable, provide an appropriate resolution at our discretion.

• Claims found to be caused by misuse, normal wear and tear, or incorrect handling after delivery will not be eligible for replacement.

Non-Returnable Items

The following items cannot be returned or exchanged unless they are received damaged or defective:

• Customized or altered products

• Products purchased during special promotions or clearance sales (unless damaged)

• Products without original tags or packaging

• Products that have been used, washed, or altered after delivery

Contact Us

If you have any questions regarding your order or this policy, please contact our customer support team. We are always happy to assist you.